Privacy Policy


Effective from 12 August 2020

We care about your data and want to be transparent about what information we collect, why we collect it, and how we may use and share information about you.

We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

This policy will cover:

1. Who this policy applies to
2. What information we collect about you
3. How we use information we collect
4. How we share information we collect
5. How we store and secure information we collect
6. How to access and control your information
7. How we transfer information we collect internationally
8. How to get in touch with us
9. Other important privacy information

Wild At Heart Social, “we”, and “us”, refers to Wild At Heart Social Pty Ltd and any of our corporate affiliates. We offer a range of services and products and we refer to all of these services, together with our products and websites, as “Services” in this policy.

1. Who does this policy apply to?

This policy will apply to you if you’re working with us as a client, if you visit or use our website, or if you otherwise interact with us.

If you don’t agree with this policy, do not access or use our Services or interact with any other aspect of our business.

2. What information do we collect about you?

The type of personal information we collect will generally depend on the type of relationship we have with you.

“Personal information” is information we hold which is identifiable as being about you. This includes information such as your name, email address, or any other type of information that can reasonably identify an individual, either directly or indirectly.

Information you provide to us

If you’re one of our clients or potential clients, it’s likely that you’ve shared information with us. That might include your name, email address, and details of other communications we’ve had with you.

If you’re interested in our Services or you sign up for one of them, we’ll likely collect all of the information above but we may also ask you for your financial information to process your service fee. In some instances, your service fee may be processed by a third-party provider in accordance with their privacy policy, so we encourage you to read it carefully.

For visitors to our website or social media page, we might collect information that you’ve shared with us directly and indirectly. Direct information could include the details you’ve chosen to share with us when making a contact enquiry, providing feedback, downloading our documents, or where you participate in a survey, contest, promotion, activity, or event.

Where you need to give us payment information, this may be collected when you sign up for or request certain paid Services. For example, we ask you to designate a billing representative, including name and contact information. You might also provide payment information, such as payment card details, which we collect via secure payment processing services.

For anyone who interacts with us, if you choose to share information that’s considered ‘sensitive’ under the Australian Privacy Act, this is entirely up to you. This could include things like racial or ethnic origin, or religious and political views. If a third party shares this type of information with us, you can let us know if you are ok with this or want us to remove this information from our records.

Information we collect automatically when you use the Services

We collect information about you when you use our Services, including browsing our websites and taking certain actions.

When you visit our website, we may collect certain information such as browser type, operating system, website visited immediately before coming to our site etc. This information is used in an aggregated manner to analyse how people use our website, such that we can improve our Services.

Wild At Heart Social and our service provider partners, such as our advertising and analytics partners, use cookies and other tracking technologies (e.g. web beacons, device identifiers, and pixels) to enable functionality critical to our providing services to you, to understand your usage of our Services, and provide you with better browsing experiences. Cookies are not malicious programs that access or damage your computer. We do not disclose your data to third parties nor use them for purposes outside the Services for which you engaged with us. To opt-out of our use of cookies, you can go into your browser’s options and instruct it to stop accepting cookies, or to prompt you before accepting a cookie from websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of our Services.

Information we receive from other sources

We may receive information about you from other Service users, from third-party services, from our affiliate companies, social media platforms, public databases, and from our business partners, including advertising and market research partners. We may combine this information with information we collect through other means described above. This helps us to update and improve our records, identify new customers, and suggest Services that may be of interest to you.

3. How we use and disclose your information

We’ll only ever use your personal information for the purpose you shared it for. This includes:

  • to provide Services and personalise your experience
  • to communicate with you about the Services
  • to market and promote our current and future Services
  • to provide our newsletters and information on topics related to our business
  • to conduct research and development on our current and future Services
  • to conduct surveys on our Services
  • to improve the operation of our website and Services
  • to provide you with customer support and respond to technical support issues
  • to protect our legitimate business interests and legal rights
  • for any other purpose where you’ve given us your consent

We may use your personal information for other purposes that are related to the above. If we do this then we will make you aware of the purpose at the time of collection, unless it is otherwise permitted or required under law.

Where we use your personal information for direct marketing purposes it will be sent directly from us. You will be given the opportunity to “opt-out” of receiving future correspondence. Where we send you these types of messages, you are entitled to request us to tell you where we obtained your personal information. We will provide you with this source unless it is impractical or unreasonable to do so.

Legal basis for processing (for EEA users)

If you are an individual in the European Economic Area (EEA), we collect and process information about you only where we have a legal basis for doing so under applicable EU laws. The legal basis depends on the Services you use and how you use them but it means we only collect and use your information where:

  • We need it to provide you the Services, including to operate the Services, provide customer support and personalised features, and to protect the safety and security of the Services;
  • It satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote the Services, and to protect our legal rights and interests;
  • You give us consent to do so for a specific purpose; or
  • We need to process your data to comply with a legal obligation

If you’ve consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Where we are using your information because we or a third party have a legitimate interest to do so, you have the right to object to that use but, in some cases, this may mean you can no longer use the Services.

4. Will Wild at Heart Social give my personal information to anyone else?

There are times when we might share your information with our local or international partner organisations and service providers to make sure we can provide you with the Services or communicate with you. We’re not in the business of selling information about you to advertisers or other third parties.

Other third parties we may need to share information with are:

  • third parties that help us operate, provide, improve, integrate, customise, support, and market our Services (e.g. our cloud service providers that host our Services)
  • third parties when you give us consent to do so (e.g. personal testimonials and/or reviews we display on our website that are publicly available)
  • where we must comply with enforcement requests and applicable laws or enforce our rights
  • our affiliated companies (this policy applies to the information we share with them)

Where we need to disclose your information to an international partner organisation, these providers are typically located within the United States of America and the United Kingdom (though these locations may change from time to time).

We may also disclose your personal information to other third parties where it is required or permitted under any applicable law.

Links to third-party websites

Our Services may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third-party websites do not constitute sponsorship, endorsement, or approval of these websites. Please be aware that we are not responsible for the privacy practices of other such websites. We encourage our users to be aware when they leave our website, and to read the privacy statements of each and every website that collects personal identifiable information.

5. How we store and secure your information

Whether it’s stored in a physical or digital format, we always work towards making sure your information is safe and secure. This includes applying password protection, using a secure server and secure document management systems, and ensuring any inactive data is archived.

We will do everything we can to comply with digital and legal best practice when managing and mitigating unauthorised access. However, no data transmission over the internet or email is totally secure, so you should be aware that any personal information you send us over the internet and email is sent at your own risk.

How long we keep information we collect about you depends on the type of information we have collected. The information will be kept for no longer than is necessary for the purposes for which it is being provided. After this time, we will either delete or anonymise your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible.

6. How we transfer information we collect overseas

As we use cloud service providers to host many of our Services, your information may be transferred, processed, and stored outside your country of residence for the purposes described in this policy. We still control any data collected but we rely on cloud suppliers to manage the infrastructure, operations, and delivery of cloud services. These cloud providers primarily include Amazon, Microsoft, Google, Facebook, and Instagram. We have assessed the security controls and compliance of these cloud providers to ensure they meet our strict security, data protection, and compliance requirements.

7. How can I access and control my information?

We take reasonable steps to ensure personal information is accurate, complete, up-to-date, relevant, and not misleading.

You have certain choices available to you when it comes to your information. These include the right to:

  • request a copy of your information
  • to object to our use of your information (including for marketing purposes)
  • to request the deletion or restriction of your information
  • to request your information in a structured, electronic format

You can exercise these choices by contacting us at

In some circumstances, we may deny your request. But if this happens, we’ll provide you with written reasons. We also reserve our right to charge you a reasonable fee for the preparation and provision of your information or correction of it.

Note that we may need to retain certain information for record-keeping purposes, to complete transactions, or to comply with our legal obligations.

8. Get in touch with us

We’d love to hear your feedback, questions, or concerns on privacy and how we engage with you.

You can reach us via email:

We hope to discuss any concerns or complaints you may have with our policy personally, but if you’re not satisfied with our response you can get in touch with your local data protection authority within Australia, for unresolved complaints.

9. Other important privacy information.

Changes to this policy

We may change this policy from time to time. If we change this policy, we will post the updated version on this website with the date it was updated. Your continued use of our website or interactions with us will constitute your acceptance of the updated policy. If you disagree with any changes to this policy, you will need to stop using the Services.

Please check back from time to time to review our Privacy Policy.

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